SAP CRM - Customer Relation Management

  • Interaction Center Agent
  • Account Identification Details
  • Account Fact Sheet
  • Interaction record Details
  • E-Mail Editor Details
  • SAP ERP Sales Order
  • CRM Sales Order and Sales Ticket
  • Product Search and Product Proposals
  • Agent Inbox Details
  • Interactive Scripting Details
  • Interactive Scripting and Lead Management
  • E-Mail Response Management System (ERMS)
  • Installed Base Overview
  • Scratch pad,
  • Personalization & Skins
  • IC Manager Dashboard With Multi-Channel
  • Category Modeler & Rule Modeler
  • Interactive Scripting

UI Framework

  • UI Framework Definition
  • Technical Role Definition
  • Portal Integration

Business Roles

  • Define Navigation Frame
  • Define Business Role
  • Define Organizational Assignment

Master Data

  • Define Account Identification Profiles
  • Define Object Profiles

Business Transaction

  • Define Business Transaction Profiles
  • Assign Partner Functions to Business Transactions
  • Define Categorization Profiles
  • Define Transaction Types for Navigation