Summary

Audience:

• IT Support Staff
• IT Consultants
• Business Managers
• Business Analysts
• Small and Midsized Business Owners
• Specialist (IT, security, infrastructure, services, systems, test, and so on)
• Business Process Owners
• IT Developers
• Service Providers
• System Integrators
• Architects
• Consultants
• IT Management

Prerequisites:

There are no formal prerequisites; it is recommended that participants have experience in the IT domain.

Learning Objectives:

At the end of this course, participants will be able to:

• Understand the common terms and definitions of cloud computing.
• Understand the business benefits and business considerations of cloud computing.
• Understand cloud computing from a technical perspective and recognize the various techniques, methods, challenges, and types of clouds.
• Understand the impact and changes of cloud computing on IT service management.
• Explain typical steps that lead to the successful adoption of cloud computing and understand the implications for organizations.
• Recognize the compliance, risk, and regulatory consequences of cloud computing and its financial and strategic impact on an organization.

Agenda:

1. Course Introduction
2. Introduction to Cloud Computing
3. Business Perspective
4. Technical Perspective
5. Adopting the Cloud
6. Operating in the Cloud
7. Governing the Cloud